Understanding Job Status
Learn what each job status means and what to expect during your delivery
Job Status Overview
Your delivery job will progress through several statuses from creation to completion. Understanding these statuses helps you know exactly what's happening with your delivery at any time.
Planned
Status: planned
Your job has been created and is waiting to be assigned to a driver
What this means:
- •Job details have been confirmed
- •Route optimization is in progress
- •Driver assignment is pending
- •Payment processing (if not paid)
Pending
Status: pending
Job is confirmed and driver assignment is in progress
What this means:
- •Driver is being assigned to your route
- •Pickup coordination is being scheduled
- •Estimated pickup time will be provided soon
- •You may receive driver contact information
Active
Status: active
Driver is currently en route to pickup location
What this means:
- •Driver is on the way to pickup location
- •Real-time tracking is available
- •ETA updates will be provided
- •Driver will contact pickup location upon arrival
In Transit
Status: currently driving
Driver has picked up your payload and is en route to delivery location
What this means:
- •Payload has been successfully picked up
- •Driver is en route to delivery location
- •Real-time tracking and ETA updates available
- •Delivery confirmation will be sent upon arrival
Completed
Status: completed
Delivery has been successfully completed
What this means:
- •Payload has been delivered successfully
- •Delivery confirmation has been sent
- •Job is closed in our system
- •Payment processing (if not already paid)
Cancelled
Status: cancelled
Job has been cancelled and will not be completed
What this means:
- •Job was cancelled by customer or system
- •No charges will be applied
- •Contact support if cancellation was unexpected
- •New job can be created if needed
Status Timeline
Most jobs follow this progression, though timing varies based on distance, driver availability, and delivery requirements. Some jobs may skip certain statuses or move through them very quickly.
What You Can Do
Track Your Job
Visit your job details page to see real-time status updates, driver location, and estimated delivery times.
Enable SMS Updates
Opt in to SMS notifications to receive automatic updates about your delivery progress and driver contact information.
Contact Support
If your job seems stuck in one status for too long, contact our support team for assistance and updates.
View Job History
Access your complete job history to review past deliveries, status updates, and delivery confirmations.
Common Questions
How long does each status last?
Status duration varies by distance and complexity. Local deliveries may move through statuses quickly, while longer routes take more time. Most jobs complete within 24-48 hours.
What if my job gets stuck in one status?
If your job remains in one status for more than 2 hours, contact our support team. We'll investigate and provide updates on your delivery progress.
Can I cancel my job?
Jobs can be cancelled before driver assignment. Once a driver is assigned and en route, cancellation may incur fees. Contact support for cancellation requests.
How do I know when my driver will arrive?
You'll receive SMS updates with estimated arrival times, and can track your driver in real-time through the job details page once the job becomes active.